Shipping Policy
Thank you for choosing Pourme Candle for your candle needs. We strive to provide you with exceptional service and quality products. Here's everything you need to know about our shipping policy:
Shipping Zones: We currently ship within the continental United States. Unfortunately, we do not offer international shipping at this time.
Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase. During peak seasons or promotions, processing times may be slightly extended, but we will do our best to get your order out as quickly as possible.
Shipping Methods: We offer standard shipping through our trusted carriers. Once your order is processed, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your shipping location. You can view the shipping cost at checkout before finalizing your purchase.
Free Shipping: We offer free standard shipping on orders over a certain dollar amount. Keep an eye out for promotions or special offers that may include free shipping as part of the deal.
Delivery Time: Delivery times vary depending on your location and the shipping method selected. Typically, standard shipping takes 3-7 business days for delivery after the order has been processed. Please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times.
Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.
Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the carrier's website.
Shipping Delays: While we strive to deliver your order in a timely manner, please understand that occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding should any delays arise.
Damaged or Lost Shipments: In the rare event that your order is damaged during transit or is lost in transit, please contact us immediately. We will work with you to resolve the issue and ensure that you receive a satisfactory outcome.
Questions or Concerns: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. We are here to assist you and ensure that your shopping experience with Pourme Candle is enjoyable from start to finish.
Thank you for choosing Pourme Candle! We appreciate your business and look forward to serving you again soon.